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Five Dimensions of Service Quality
 
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- As consumers, we have all paid businesses for their service in one way or another. Depending on the company, that experience may range from excellent to awful. For my individual project I’ve chosen to focus on the five (5) dimensions of service quality and how the employee climate can affect the quality of a business’ offering. For this video I’ve chosen to highlight the service offered by Emirates Airlines. Disclaimer: I do not own any of the images or footage used in this video!
Views: 26600 leean samaroo
The GAP Model for Service Quality Improvement
 
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http://www.woltersworld.com Ever wonder why your clients are mad at you? The GAP model may be something that can help. It looks at the differences between customer expectations & what firms deliver to those customers. Filmed in Savannah, Georgia, USA Copyright Mark Wolters 2012
Views: 24054 Wolters World
Process Improvement: Six Sigma & Kaizen Methodologies
 
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Improve your project processes with these top two methodologies: Six Sigma & Kaizen Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Claim your free 30-day trial of PM Software here: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Project managers are constantly looking for ways to improve the performance of the processes on their projects. That's why, in this brief but compelling video, ProjectManager.com Director Devin Deen shares the key points from the Six Sigma and Kaizen methodologies. See the video,and learn why the Six Sigma methodology and the Kaizen "change for the better" culture are the two most widely used process improvement methodologies for project management, in the world today. Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos Want to see another great video on project management methodologies? Check out Critical Chain Project Management vs. Critical Path. See it here: https://www.youtube.com/watch?v=mpc_FdAt75A
Relationship Between Service Quality & Customer Satisfaction
 
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Service quality and customer satisfaction are not the same thing. Understanding the difference will help you provide them both better. As entrepreneurs, it is our job to find ways to increase our service quality and customer satisfaction. Here are the areas we'll discuss, whether for a successful product or service-based business: 1. Consistency 2. Accessibility 3. Delivery and fulfillment 4. Exceed expectations 5. Request for open feedback Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 684297 Valuetainment
SERVICE QUALITY IN HINDI
 
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THIS VIDEO IS ALL ABOUT SERVICE QUALITY AND DIMENSIONS Service Quality Measures How Well A Service Is Delivered, Compared to Customer Expectations. Businesses That Meet Or Exceed Expectations Are Considered To Have High Service Quality. For Complete Understanding Of Service Quality By "RATERS MODEL" In Next Video Thanks For Watching
Views: 5334 Abhay Pratap Singh
Service Quality I
 
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Views: 7810 Managing Services
Improving Service Quality and Productivity | Services & Direct Marketing (Chapter 14)
 
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Improving Service Quality and Productivity | Services & Direct Marketing (Chapter 14) Subscribe this channel to get more knowledge,Slides,Lectures,Presentations etc. Youtube: http://www.youtube.com/c/GetKnowledge?sub_confirmation=1 Facebook: https://www.facebook.com/g8knowledge Twitter: https://www.twitter.com/g8knowledge Instragram: https://www.instagram.com/knowledgeget Topics to be covered: Improving Service Quality and Productivity Integrating service quality and productivity strategies What is service quality? The Gaps Model—a conceptual tool to identify and correct service quality problems Measuring and improving service quality Defining and measuring productivity Improving service productivity
Views: 324 Get Knowledge
Service Quality Management
 
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The second video contains information about analytical panels aimed to manage service quality. Discover: - How customer attention and emotions change during one customer-employee interaction; - How the use of different key words and phrases affect the level of customer satisfaction; - Who communicates more effectively with customers At any moment you can watch video recordings of employee-customer dialogues and rectify errors with the employee to improve customer service. Installation of a second microphone allows to separate the customer and the employee speeches and carry out more detailed dialogue analysis. https://heedbook.com
Views: 193 Heedbook
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 113894 TEDx Talks
Sales Techniques - How to convince a customer to buy from you
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
Views: 788773 Evan Carmichael
Quality Systems, Models and Theories - Developing a Quality Mission
 
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Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 866 Sorin Dumitrascu
Improve Quality and Efficiency in your Business with Service Lifecycle Management
 
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"Focusing on how you can improve the Service element of your business through the use of technology and process; from Service Engineering and Technical Documentation such as Parts Catalogues, Repair Manuals, Manufacturing Instructions and electrical information through to owner literature and portal solutions - all in a 3D interactive format and all created from your CAD. CAD-IT are experts in the complete service lifecycle of products helping our customers realise a next generation solution which benefits our customers and their clients in quality and efficiency."
Views: 76 CAD-IT UK
Quality Improvement in Healthcare
 
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Thanks to St. Michael's Hospital http://www.stmichaelshospital.com, Health Quality Ontario http://www.hqontario.ca, and Institute for Healthcare Improvement http://www.ihi.org Check out our new website http://www.evanshealthlab.com/ Follow Dr. Mike for new videos! http://twitter.com/docmikeevans Dr. Mike Evans is a staff physician at St. Michael's Hospital and an Associate Professor of Family Medicine. He is a Scientist at the Li Ka Shing Knowledge Institute and has an endowed Chair in Patient Engagement and Childhood Nutrition at the University of Toronto. Written, Narrated and Produced by Dr. Mike Evans Illustrations by Liisa Sorsa Directed and Photographed by Mark Ellam Produced by Nick De Pencier Editor, David Schmidt Story/Graphic Facilitator, Disa Kauk Production Assistant, Chris Niesing Director of Operations, Mike Heinrich ©2014 Michael Evans and Reframe Health Films Inc.
Views: 322129 DocMikeEvans
Quality Management - Quality Assurance
 
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Whereas quality control tries to "inspect quality in", quality assurance takes a different approach. It tries to improve all aspects of a business' processes so that quality is "built in".
Views: 65055 tutor2u
HOW TO IMPROVE PRODUCT QUALITY? A GUIDE FOR BUSINESS MANAGERS
 
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How to improve product quality? Check out this short video guide for Business Managers. Credits for the article goes to: By Hitesh Bhasin, @marketing91.com Link: https://bit.ly/2M9vbdf If you need help with elevating the Quality standards in your company, go here: https://bit.ly/2t6PCMc For a free PDF Training Calendar, click here: https://bit.ly/2Mn0tMM Music: www.bensound.com Built upon the strong experience in the manufacturing sector, which its founders developed in Sweden during the 90’s global expansion, LEORON evolved into the dominant training institute that offers a comprehensive set of training and development solutions. We’ve gained our reputation of a high-end institute by transferring knowledge across the EMEA region and beyond in all strategic corporate functions, including corporate finance, HR, SCM, operations, engineering, quality management, and more. Today, LEORON Institute is globally recognized as one of the leading providers of US-certified programs and accreditations. At present, we offer certifications from the most notable American institutes and associations, such as ASQ, APICS, IFMA, IACCM, PMI, AFP, CAIA, CISI and much more. LEORON’s mission is to help our worldwide clients increase their competitiveness by improving the competency levels of their employees through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry. Whether our clients are facing difficulties re-organizing their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution. Through powerful content, gamification, and applied learning, we’ve established a great way of building professional skills and competencies. LEORON Training mission is to help corporate clients and government entities worldwide in strengthening the skills, competencies and abilities of their people by providing them with top quality continuous training programs, conducted by unrivalled global experts and implemented by the best event managers in the industry.
Views: 65 LEORON Institute
Product Inspection Solutions from METTLER TOLEDO: Improve Productivity, Quality & Protection - EN
 
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METTLER TOLEDO is an industry leader in automated product inspection solutions. In an increasingly challenging market place, the competitive edge over your rivals will most likely come from improving efficiency and effectiveness in your processes. METTLER TOLEDO draws on a global network of industry specialists and advanced inspection technologies to deliver real improvements in your product quality and productivity, which in turn supports the protection of your reputation and the welfare of your customers. Learn more about these technologies and how to implement a comprehensive product inspection programme by reading our metal detection, x-ray inspection, checkweighing and vision inspection technical guides. Watch in Dutch: https://youtu.be/-Z3COuAKYY4 Watch in Vietnamese: https://youtu.be/6d4BIIqgp-w Watch in Thai: https://youtu.be/sLrYEMhT-sg Watch in Slovenian: https://youtu.be/24db4ibySFg Watch in Portuguese: https://youtu.be/PtCgyMqacUY Watch in Polish: https://youtu.be/pt-mOruK3dI Watch in Korean: https://youtu.be/dosrMYqHlLk Watch in Italian: https://youtu.be/uX4RoPEBJ2Y Watch in Spanish: https://youtu.be/oj9mc30YfmQ Watch in Hungarian: https://youtu.be/a-o1Q9JO9NA Watch in French: https://youtu.be/QiWuT7Zuo0M Connect with METTLER TOLEDO online: Visit METTLER TOLEDO's website: https://www.mt.com Explore METTLER TOLEDO's Expertise Library: https://www.mt.com/global/en/home/search/library.tabs.custom2.html Find METTLER TOLEDO on LinkedIn: https://www.linkedin.com/company/mettlertoledo
5 Ways Quality Control Inspectors Use QC Checklists
 
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Wondering how you can clearly specify product requirements in a QC checklist? Click the link below to download a free copy of the comprehensive eBook "5 Essentials Of A QC Checklist" and start making strides toward better product quality. Download the free eBook: http://hubs.ly/H07L3880 Follow along with the content by taking a look at its transcript below: The most important document QC staff use to inspect a product is the quality control, or QC, checklist. QC checklists serve as a guide for your inspector during inspection, providing details related to product requirements, on-site testing, packaging and more. As an importer, if you omit any important details from the checklist, the results could be inaccurate and you may need to re-inspect. Let’s look at the five main ways that inspectors use QC checklists in the field. 1. Pulling a random sample QC checklists often specify how many units inspectors should randomly pull in a sample for inspection. Using the correct sample size ensures the results fairly represent the quality and status of the total shipment. If inspectors pull too many units, this increases the time needed for inspection and will raise your costs if your inspectors bill you based on time. If inspectors pull too few units, this limits the scope of inspection and increases the likelihood that defects and other issues may be overlooked. 2. Checking the product against specifications Inspectors typically use your checklist to verify a number of specific characteristics related to the product. Some examples are product weight & dimensions, material & construction, item color, item marking & labeling and general appearance. Any product requirements you’ve omitted from your checklist likely won’t be checked during inspection. 3. Verifying packaging requirements Inspectors often use the QC checklist as a guide for checking product packaging. Characteristics such as the appropriate type of cardboard, packing & assortment method and packaging labeling are all important checks during most inspections. It may seem excessive to include these details in a checklist. But incorrect packaging can lead to your product being damaged during transit or refused at customs. 4. Classifying and reporting quality defects QC professionals typically classify defects as “critical”, “major” or “minor” in order of severity. For example, you might consider untrimmed threads in a garment to be a minor defect, while a needle left in a garment would be critical. Inspectors often refer to the QC checklist for guidance on how to classify and report any defects found during inspection. Your tolerance for more serious defects will probably be lower than that for less serious defects. So you may receive inaccurate results if your inspectors incorrectly group the defects they find. 5. Performing on-site product tests Many products require on-site testing during inspection to determine whether they meet safety, performance and function requirements. Inspectors follow the QC checklist to determine which tests to conduct, the procedures & equipment needed and your pass or fail tolerances for each test. And inspectors following an incomplete checklist are likely to perform testing incorrectly or misinterpret the result. In closing, inspectors largely rely on a checklist for the relevant instructions for checking your product. And if effective, a QC checklist can help lower your costs by preventing unnecessary repeat inspections and catching any quality defects before your shipment leaves the factory. Be sure to download our free eBook, 5 Essentials of a QC Checklist, by clicking the link in the description. Thanks for watching.
Data analysis to improve service quality and customer satisfaction:suzuki's Group
 
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The Suzuki Laboratory is pursuing a broad range of research based on data analysis. This includes the development of statistical methodologies and applied research on quality control and marketing, as well as statistical quality control. The Suzuki Lab also does investigative research on customer relationship management, consumer behavior analysis, and sports management. Q.One of our projects is to improve customer satisfaction with pro baseball through field surveys. Our students actually do this work at ballparks, by such means as collecting opinions from spectators and conducting questionnaire surveys. By collecting and analyzing this data, we evaluate the quality of services and investigate how satisfied customers are. The first stage of data analysis is simply collecting statistics. Students design questions, then hand out questionnaires at ballparks. The students first of all propose their own hypotheses, so they can design questionnaires to see what sort of things customers want, or what sort of things should be evaluated. The data brought back to the Suzuki Lab then enters the analysis stage. The analysis method used is covariance structure analysis, an advanced form of multivariate analysis. Covariance structure analysis shows how each factor affects the results, and how the factors influence each other. For example, if a team has better fan services, customers are more inclined to support the team, watch it play, and be satisfied overall. Also, the figures show that fan services have a big impact on overall satisfaction, and that they function effectively. Results like these are displayed in graphical forms that can be understood at a glance. This makes it possible to verify, from various perspectives, what constitutes improvements in service quality and customer satisfaction, and what must be done to achieve them. The Suzuki Lab also has partnerships with a variety of businesses, and is steadily getting results through hands-on surveys and analysis. Q.We firmly believe that these results are helpful. In fact, weve actually demonstrated this already. Looking ahead, wed like to continue forming industrial-academic partnerships with businesses, so we can not only make academic contributions, but do research that is relevant to business and has a social impact as well. Data analysis methodologies evolve day by day. The Suzuki Lab makes progress by considering the social environment in which businesses operate.
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 812853 CoachDavidBrownlee
Product-Centric Service Information Delivered to Improve Quality and Reduce Costs - PTC
 
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http://www.ptc.com/solutions/service-lifecycle-management/technical-information/ Sheila Brennan, Program Manager of Aftermarket and Service Strategies at IDC, briefly discusses the significance of up-to-date, configuration-specific service information in an environment of ever-increasing complexity.
Views: 181 PTC
5 Steps to Better Customer Service
 
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Bizversity is the Technology and Media spin-off of the highly successful business education company, Business Blueprint. At Bizversity our mission is to grow the people that move the world forward. Because business people change things. They learn, they create, they build, they disrupt. And when they do, they influence the people around them and the world becomes a better place. So if you are an entrepreneur, business leader, manager, executive or startup, go to our website and claim your free account today: https://bizversity.com/YTWC8 In terms of our product, quite simply, we've built the world's best business training and we have made it simple and easy for you to access. Often described as the 'Netflix for Business', Bizversity gives you direct access to over 1,000+ TV-Quality videos, which have been produced by over 250+ leading business experts from around the globe. Plus, because Bizversity is an App that works on all smartphones, tablets and TVs, our entire content library is available to you on-demand, anywhere, anytime. For a full list of benefits and to claim your free account, go to: https://bizversity.com/YTWC8 Should you require any further support, or to discuss content, media, partnership or enterprise opportunities, email: help[at]bizversity.com. So don't delay, click on the link below and start your journey today: https://bizversity.com/YTWC8 Also, subscribe to our YouTube Channel now and be the first to know about new content and exclusive offers: https://bizversity.com/ytSubscribe And finally connect with us on Social Media and let Bizversity help you grow your business: Facebook ▶ https://www.facebook.com/BizversityApp Twitter ▶ https://twitter.com/bizversity Instagram ▶ https://www.instagram.com/bizversity Linkedin ▶ https://www.linkedin.com/school/7794973/ Flickr ▶ https://www.flickr.com/photos/bizversity
Views: 8460 Business Blueprint
The Evolution of Quality and Discovering Your  'Why'
 
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Quality Services and Products are something every business strives to perfect, yet so many do not know the most effective or efficient means to achieve it. Every leader demands quality. All employees believe they provide quality, but what does this really mean? If you are looking to connect the dots on how performance improvement programs should be used to drive improved quality of products and services tune in. Quality, in our definition, means that a good or service is “fit for the purpose” to the customer that needs it. It has the right features to meet customer’s needs, and it works as planned. Juran Global CEO, Dr. Joseph A. DeFeo, brings you this 45 minute webinar to connect the dots between using PI programs to reduce costs versus improve quality of products and services. He will then delve into how to connect the business ‘why’, why your business exists, and how to use these programs to achieve it.
Views: 722 Juran
DCS - Improve Your Product Quality
 
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With dimensional analysis software, engineering services and professional staffing, DCS offers a complete solution to product quality to help manufacturers reduce rework, scrap, warranty claims, non-conformances and save both time and money. DCS provides quality solutions to accomplish all this by optimizing designs, analyzing and controlling variation, testing for fit and function, automating quality reporting and much more. Find out for yourself at http://www.3dcs.com With so many ways to improve quality, let DCS help you get a head of the competition, and fix those dimensional problems along the way. What are you doing to improve your product quality?
Views: 3785 Ben Reese DCS
Customer Experience Metrics Will Improve Your Company's Performance
 
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There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance. In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around. Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience. While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers. ------------------------------------ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016. Book: https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=asap_bc?ie=UTF8 Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 10402 Blake Morgan
Quality Systems, Models and Theories - The Quality Plan
 
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Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 232 Sorin Dumitrascu
How to give great customer service: The L.A.S.T. method
 
10:13
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Improving Service Quality through Web Performance Monitoring
 
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Moderator: Dave Karow, Senior Product Manager, Keynote Panelists: Dave Wiggins, CTO, DocuVantage Jason Muldoon, VP Product Development, InsideView Vik Chaudhary, VP Product Management and Corporate Development, Keynote
Views: 153 SIIA
Quality Monitoring Done the Right Way in Your Call Center
 
09:17
Expivia CEO Tom Laird show you how to set up or enhance your Call Center QA area. You will learn how to benchmark calls, setup up score sheets, and improve your call center quality. Tom includes some tips and best practices for enhancing your QA as well. If you would like more information or have any questions on QA or any other Call Center topic email me at [email protected] If you are looking to outsource and want a free consultation head over to freeconsultation.expivia.com and schedule one now! www.expiviausa.com CEO Tom Laird uses his 25 years of Call Center outsourcing experience to go over the call center strategies that will be laid out in the Contact Center Muse Channel. Subscribe now to get weekly videos on Call Center Operations, enhancing customer service quality and ideas on how to utilize technology in your contact center operations! Click the Subscribe button to get a new video every Thursday by 4pm ET!
Differences Between Products and Services
 
04:47
The main differences between products and services are as follows: 1. Products are tangible and services are intangible. 2. Products can be stored and services cannot be stored(perishable). 3. Services are variable for different consumers, products are not. 4. Services are inseparable from the service providers. These differences are discussed in this video. Source: Services Marketing. By, Christopher Lovelock.
Views: 5087 FST Study
Quality Systems, Models and Theories - Implementing a Quality Plan
 
06:43
Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 2237 Sorin Dumitrascu
Improve Product Quality and Time to Market by Optimizing Time-Dependent Process Modeling
 
49:24
Multivariate analysis benefits and best practices for batch modeling and monitoring: Variability of raw materials and intermediate products is a common problem in many industries, in particular in life sciences, and this remains a factor that must be accommodated in the various unit operations (process steps) to ensure a consistent product quality. In addition to variability of inputs, monitoring a batch process with several phases or varying duration is a key challenge for establishing model predictive control. Combining these challenges with the regulatory constraints, many organizations are experiencing strains on the effectiveness of product development and ultimately it is impacting time to market. By using a multivariate approach we are able to monitor and model many parameters at the same time. Accordingly, the batch trajectories can be developed from advanced sensors such as spectrometers of different types to fully benefit from the resolution and sensitivity of these. By default the operational time in bioprocesses varies, and often there are different phases. Both in terms of mapping of the operational time to relative time and also for phase transitions this new batch modeling tool has proven effective. The method estimates the batch trajectory and confidence intervals in relative time and; Removes dependence of the process time axis Allows visualization of how the process evolves independent of sampling rate Enables plot of individual variables in relative time This innovative approach will provide new opportunities to improve quality, and serve to build greater confidence in the market for your products. We will share the most relevant cases where assumption-free modeling of time-dependent process has proven to substantially enhance early fault detection and thus improved process and product quality. Register for this webinar to gain insight in an innovative approach that will help you proactively address challenges in product development, in real-time manufacturing scenarios as well as in the quality control phase of the product.
Views: 313 Camo Analytics
Three Critical Steps to Improving Product Data Quality (Part 3).mp4
 
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In the third part of his series, thought leader Jim Harris introduces the three critical steps to improving product data quality. To download Jim's white paper on the topic, go to: http://bit.ly/gYgM4X
Views: 964 datafluxcorp
Sales Motivation in Hindi | Sales Training, Techniques and Tips by Invisible BABA
 
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Sales Motivation in Hindi | Sales Training, Techniques and Tips Want a FREE Headphones? Watch this Video- https://youtu.be/XUJVZPWrU8k Want to SAVE MONEY ? Download this Free Expense Tracking App to Save Money and Create Wealth- https://goo.gl/QZXs4N In This video you will know how to sell your products and services to your customers, Watch this video till end to know how to sell anything, Sales Training in Hindi Video ko end tak dekhe janne ke liye sales ke fande. My Gears:- Camera- https://amzn.to/2CeUAvI Phone- https://amzn.to/2Pz2unL Laptop- https://amzn.to/2yHkRPW Cam stick- https://amzn.to/2yNy9uz 2nd Camera- https://amzn.to/2yEIvfX Mini Tripod- https://amzn.to/2OmLQLk Mic- https://amzn.to/2CgUBzi Desktop- https://amzn.to/2Aa12D0 Sales Motivation in Hindi - Invisible BABA ✔️ Subscribe to Invisible BABA- https://www.youtube.com/channel/UCEA6dsMe8d1xN1q-B5i5rFw Connect with Invisible BABA- Facebook- https://www.facebook.com/InvisibleHaiBABA/ Thanks and Regards Invisible Baba -~-~~-~~~-~~-~- Please watch: "BAAR BAAR Apna PHONE CHECK Karte ho ? TOH YE VIDEO DEKHO" https://www.youtube.com/watch?v=8I3zON0-uTY -~-~~-~~~-~~-~-
Views: 1773742 Invisible BABA
Simple Ways to Improve Hotel Guest Experience - Create Magic - Futurist Speaker on Hospitality
 
02:23
Future of the Hotel Industry, and customer service focused industries. Quick tips to improve your product and stand out from your competitors, making your service feel luxurious, simply. Consumers' needs are often generic, therefore creating what feels like bespoke customer service is often relatively simple. Making use of automatic check-ins and ensuring simple needs, such as ample rest-rooms on arrival are met, leave lasting positive impressions for your customers. Positive brand associations will mean repeat sales and better ratings on the ever important social rating sites such as trip advisor, and increase word-of-mouth tips between friends and family. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon
Quality Process Assessment - How to Improve Software Quality Beyond Dev and Test
 
48:32
Did you know that defects in your software can originate from your sales and marketing team? I guess you probably had a hunch they did .... But do you also know how to prevent and remove defects originating from your sales and marketing department? At XBOSoft we take a broader view of software quality that incorporates all stages of the software's life cycle, from the initial idea of the application to the customer services reps handling incoming calls from your users. And we have created a methodology to systematically and continuously increase the quality of the software throughout its life cycle: Quality Process Assessment. October 25 we held a webinar in which we explain how XBOSoft's Quality Process Assessment (QPA) can help prevent defects throughout a software products' entire life cycle. This includes phases such as: Sales & Marketing-Product/Project Sponsor (intra-Company software) Product Management (Requirements) Development Quality Assurance Customer Service/Tech Support In this webinar consultants from XBOSoft will share with you their firsthand experiences and you will learn: Arguments for the importance of software quality and the costs of (no) quality How to define software quality How to use this understanding of SW quality to improve in different stages of its life cycle Best practices and small fixes to get results fast
Views: 1227 XBOSoft
5 Ways to Improve IT Service Delivery While Reducing Cost
 
47:02
ITSM Costs & Vendors Resources: https://resourcecenter.sunviewsoftware.com/itsm-costs-vendors For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship. Join Stephen Mann, ITSM expert with ITSM.tools, and Jaime Spector, product marketing manager for SunView Software, as they offer practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to the business.
Views: 345 SunView Software
Standard and  Quality practices in production. COMPANY vs EXPERIENCE
 
52:58
Introduction The rapidly increasing global competition over the past decade has led to the emergence of new scenarios for most of the industrial sectors. The industries are now associated with rapid technological changes and product variety proliferation in order to remain competitive. The competitiveness of a company is mostly dependent on its ability to perform well in dimensions such as cost, quality, delivery, dependability and speed, innovation and flexibility to adapt itself to variations in demand. Aiming at improving organizational performance through the effective use of production capability and technology, operations strategy such as total quality management (TQM), quality function deployment (QFD), six sigma, business process re-engineering (BPR), just in time (JIT), benchmarking, performance measurement and many others are commonly used. The concept of quality has evolved from mere specifications, controls, inspections, systems, and methods for regulatory compliance to a harmonized relationship with business strategies aimed at satisfying both the internal and external customer. Today, quality and value are, first and above all, givens, and the customer expects them. Quality in the successful organization is fully integrated into all of the business processes and is an extension of everything else that has to happen along the path to success, both for the company and for the people involved. Quality Definition(s) As Specified by Joseph Juran, Quality is the fitness of use i.e. it is the value of the goods and services as perceived by the supplier, producer and customer. The measure also pertains to the degree to which products and services conform to specifications, requirements and standards at an acceptable price. Some of the definitions of the term 漸uality', provided by quality gurus are as follows: Quality is fitness for use (JURAN) Quality is conformance to requirements (CROSBY) The efficient production of the quality that the market expects (DEMING) Quality is what the customer says, it is (FEIGENBAUM) Quality is the loss that a product costs to the society after being shipped to the customer (TAGUCHI) The totality of features and characteristics of a product or services that bear on its ability to satisfy stated or implied needs of the customers (ASQC) A quality system is the agreed on company wide and plant wide operating work structure, documented in effective, integrated, technical and managerial procedures for guiding the co-coordinated actions of people, the machines, or the information of company in the best and most practical ways to assume customer quality satisfaction and economical costs of quality. (FEIGENBAUM) Dimensions of Product Quality As prescribed by Garvin, the eight dimensions of quality are: Performance (will the product do the intended job?) Reliability (how often the product fails?) Durability (how long the product lasts?) Serviceability (how easy is to repair the product?) Aesthetics (what does the product look like?) Features (what does the product do?) Perceived quality (what is the reputation of a company or its products?) Dimensions of Service Quality Reliability Responsiveness Competence Courtesy Communication Credibility Security
Views: 87 Er. Manjeet Gupta
What is Customer  Satisfaction
 
06:23
Customer needs and expectations. What is Customer? Ans:- A Person Who buys an organisation goods or services is known as a customer. What is Customer Acquisition Tools? Ans. Advertising,Sales Promotion ,Public Relation,Events and Experiences, Direct Marketing,Word-of-Mouth and personal Selling. What is Measuring Quality? When performance of a product exceeds your expectations,You consider that product as a Quality product.It can be expressed as: Q=F(Performance/expectation) When P Less E, Performance fails to meet the expectation, the customer would be dissatisfied. When P=E, the customer would be satisfied. When P More E,the customer would be delighted. What the Key aspects that are used in judging the Quality of any products/service in order to achieve higher level of customer satisfaction? Ans:- Good Design,Good functionality,Reliable,Consistency,Durable,After-sales service and Value for Money.
7 Quality Control Tools - (Part 1) Video by 'Quality HUB India'-Hindi
 
11:00
7 QC Tools in Hindi - (Part 1).7 क्वालिटी कण्ट्रोल टूल हिंदी में सीखे (भाग 1 )। Learn what are 7 QC analytical tools for problem solving, explained in Hindi with example . This is part 1 covering 1st 4 tools, watch part 2 for rest of the tools. Watch other videos from ‘Quality HUB India’- https://www.youtube.com/channel/UCdDEcmELwWVr_77GpqldKmg/videos • Subscribe to my channel ‘Quality HUB India’ for getting notification. • Like, comment & Share the video with your colleague and friends Link to buy My books 1. Mistake-Proofing Simplified: An Indian Perspective: https://www.amazon.in/gp/product/8174890165/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=8174890165&linkCode=as2&tag=qhi-21 2. Management Thoughts on Quality for Every Manager: https://www.amazon.in/gp/product/B0075MCLTO/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B0075MCLTO&linkCode=as2&tag=qhi-21 Gadgets I use and Link to buy 1. OnePlus 5 - Mobile https://www.amazon.in/gp/product/B01MXZW51M/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01MXZW51M&linkCode=as2&tag=qhi-21 2. HP 14-AM122TU 14-inch Laptop https://www.amazon.in/gp/product/B06ZYLLT8G/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06ZYLLT8G&linkCode=as2&tag=qhi-21 3. Canon EOS 700D 18MP Digital SLR Camera https://www.amazon.in/gp/product/B00VT61IKA/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00VT61IKA&linkCode=as2&tag=qhi-21 4. Sonia 9 Feet Light Stand LS-250 https://www.amazon.in/gp/product/B01K7SW2OQ/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01K7SW2OQ&linkCode=as2&tag=qhi-21 5. Sony MDR-XB450 On-Ear EXTRA BASS Headphones https://www.amazon.in/gp/product/B00NFJGUPW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00NFJGUPW&linkCode=as2&tag=qhi-21 6. QHM 602 USB MINI SPEAKER https://www.amazon.in/gp/product/B00L393EXC/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00L393EXC&linkCode=as2&tag=qhi-21 7. Photron Tripod Stedy 400 with 4.5 Feet Pan Head https://www.amazon.in/gp/product/B00UBUMCNW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00UBUMCNW&linkCode=as2&tag=qhi-21 8. Tie Clip Collar mic Lapel https://www.amazon.in/gp/product/B00ITOD6NM/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00ITOD6NM&linkCode=as2&tag=qhi-21 9. Hanumex Generic Green BackDrop Background 8x12 Ft for Studio Backdrop https://www.amazon.in/gp/product/B06W53TMDR/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06W53TMDR&linkCode=as2&tag=qhi-21 10. J 228 Mini Tripod Mount + Action Camera Holder Clip Desktop Self-Tripod For Camera https://www.amazon.in/gp/product/B072JXX9DB/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B072JXX9DB&linkCode=as2&tag=qhi-21 11. Seagate Backup Plus Slim 1TB Portable External Hard Drive https://www.amazon.in/gp/product/B00GASLJK6/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00GASLJK6&linkCode=as2&tag=qhi-21 Watch other Videos from ‘Quality HUB India’ 1. Process Capability Study (Cp,Cpk, Pp & Ppk) - https://www.youtube.com/watch?v=5hBRE0uji5w 2. What is Six Sigma ?Learn Six Sigma in 30 minutes- https://www.youtube.com/watch?v=1oiKYydbrSw 3. Failure Mode and Effects Analysis (FMEA) - https://www.youtube.com/watch?v=UxSBUHgb1V0&t=25s 4. Statistical Process Control (SPC) in Hindi – https://www.youtube.com/watch?v=WiVjjoeIrmc&t=115s 5. Measurement System Analysis (MSA) (Part 1) - https://www.youtube.com/watch?v=GGwaZeMmZS8&t=25s 6. Advanced Product Quality Planning(APQP) - https://www.youtube.com/watch?v=FaawYoPsUYE&t=35s 7. ‘Quality Circles' - https://www.youtube.com/watch?v=kRp9OIANgG8&t=25s 8. What is 'Cost of Quality' and 'Cost of Poor Quality' - https://www.youtube.com/watch?v=IsCRylbHni0&t=25s 9. How to perfectly define a problem ? 5W and 1H approach - https://www.youtube.com/watch?v=JXecodDxBfs&t=55s 10. What is 'Lean Six Sigma' ? Learn the methodology with benefits. - https://www.youtube.com/watch?v=86XJqf1IhQM&t=41s 11. What is KAIZEN ? 7 deadly Waste (MUDA) and benefit of KAIZEN - https://www.youtube.com/watch?v=TEcE-cKk1qI&t=115s 12. What is '5S' Methodology? (Hindi)- https://www.youtube.com/watch?v=dW8faNOX91M&t=25s 13. 7 Quality Control Tools - (Part 1) Hindi - https://www.youtube.com/watch?v=bQ9t3zoM0NQ&t=88s 14. "KAIZEN" in HINDI- https://www.youtube.com/watch?v=xJpbHTc3wmo&t=25s 15. 'PDCA' or 'Deming Cycle'. Plan-DO-Check-Act cycle - https://www.youtube.com/watch?v=Kf-ax6qIPVc 16. Overall Equipment Effectiveness (OEE) - https://www.youtube.com/watch?v=5OM5-3WVtd0&feature=youtu.be 17. Why-Why Analysis? - Root Cause Analysis Tool - https://www.youtube.com/watch?v=Uxn6N6OJvwA
Views: 166208 Quality HUB India
Cutting gear products.Forging gears.Precision die-casting and powder metallurgy gears.
 
07:19
http://www.minchen.com.tw No.101, Renhua Rd., Dali Dist., Taichung City 412, Taiwan (R.O.C.).TEL:886-4-24912511 FAX:886-4-24912524 E-Mail: [email protected] Minchen Gear Co., Ltd. is the first company of its kind to produce high-precision spiral bevel gears in Taiwan. With bevel gear processing expertise and excellent research and development capabilities, Minchen has always been prestigious and a leader. Minchen, the industry leader, has strong R&D team consists of world-class mechanical specialists who work together by using self-developed forging gear design and analysis software coupled with U.S.A. GLEASON CAGE and Germany KLINGELNBERG KIMOS high-end gear application software to simulate designto develop market demanded products. Cooperate with the domestic academic research institutions and constantly innovate and improve process, hoping to provide more accurate and professional gear design services. In order to improve customer service quality, Minchen puts a lot of efforts in the precision gear-related design, development, and manufacturing work, and has earned ISO-9001, ISO/ TS-16949, and ISO-14001 international quality assurance certification. Hoping thru quality system to achieve the purpose of sustainable management. Minchen’s gears, milling workpieces and driving elements are highly stable and precise. Our products are strictly tested and guaranteed to meet customer demands. Minchen specializes in producing: 1. Cutting gear products 2. Forging gears 3. Precision die-casting and powder metallurgy gears 4. Precision plastic gears 5. Milling, driving elements and differentials 6. Precision gear die Our products are widely used in a variety of areas such as automobile, ATVs, stacking machines, machine tools, agricultural machinery, reduction gears, yachts, pneumatic tools, and gears for applications of defense industry. Outstanding gear products are successfully sold to Japan, Singapore, Thailand, Italy, U.S.A., and etc. In recent years, Minchen has shifted its focus to meeting with customers directly by participating in international exhibitions held in the U.S.A, Germany, Japan, and Taiwan among other places, and providing its customers with faster more convenient services via the internet.
CALL CENTER 101: Quality Assurance (QA Tips and Best Practices)
 
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UNDERSTANDING CALL CENTER METRICS EPISODE 2 In this video, I shared my experiences about QA or Quality Assurance in the call center. I talked about how you will be evaluated, an overview of the QA form, and the best practices or tips to hit your target QA rating. --- NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips LINK TO SHOP: http://bit.ly/ninja-shop-ebook --- DOWNLOAD MY FREE BASIC CALL CENTER SURVIVAL KIT: http://bit.ly/CCN-survival-kit-free-download SUBSCRIBE TO MY EMAIL NEWSLETTER: http://bit.ly/CCN-subscribe-newsletter READ MORE BLOG POSTS HERE: https://callcenterninja.com/blog --- LET'S KEEP IN TOUCH! FB PAGE: http://fb.com/callcenterninja FB GROUP: http://bit.ly/CCN-FB-Group-Newbies MY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07 BLOG: https://www.blissfulsnapshots.com UP-CLOSE & PERSONAL: BLOG: https://www.reagene.ninja FB PAGE: http://fb.com/reagene.ninja INSTAGRAM: http://instagram.com/reagenes EMAIL ME FOR ANYTHING: [email protected] --- Join the Ninja Squad on Webtalk: https://www.webtalk.co/be/home/6551057 Add me on Webtalk: https://www.webtalk.co/be/profile/rea.alducente --- MUSIC: https://www.soundcloud.com/ikson https://www.bensound.com If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :) Thanks so much for watching. See you again!
Views: 7201 Rea Ninja
Quality Management for First-Class Product Quality and Customer Satisfaction
 
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Siemens QMS Professional is part of the Siemens Digital Enterprise Software Suite, with a complete history of best practices across manufacturing industries, rich out-of-the-box functionality and full integration, and exceptional user experience. Experience the benefits of closed-loop quality, and join the many manufacturing leaders who are accelerating the delivery of innovative, high-quality products. Learn more: https://www.plm.automation.siemens.com/global/en/products/manufacturing-operations/quality-management.html
Views: 346 Siemens PLM
China Continues to Improve Quality of Consumer Goods: Official
 
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China has pledged to continue to improve the quality and standard of consumer goods, said Sun Dawei, deputy director of the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ), on Tuesday. Sun made the remarks at a press conference on quality improvement on the sidelines of the fifth session of the 12th National People's Congress (NPC) in Beijing. The senior official first reviewed achievements since a set of strict guidelines for producing higher quality goods was applied for Chinese food exports in May 2015. According to the guideline, the standards to the quality and safety of products for both domestic and overseas markets are the same. All the products, whether for export or not, should be produced under the same globally-strictest standards. "As of May 2016, we have set up an information service platform for consumer goods under 'the same standards and the same quality.' Anyone can search it online, log in and check the information on products, producers, marketing channels of physical and online stores. Currently, about 5,000 products from 1,180 Chinese companies are up to the standards, all of which are available online," he said. Sun also said the government will make greater efforts in improving quality for consumer goods. "Next, we will make joint efforts with relevant departments, expanding applicable scopes of the guideline, improving the public service platform, and enhancing supervision for products and producers in the high-quality goods list," said Sun. http://www.cctvplus.com/news/20170314/8045359.shtml#!language=1 Subscribe us on Youtube: https://www.youtube.com/c/CCTVPlus CCTV+ official website: http://www.cctvplus.com/ LinkedIn: https://www.linkedin.com/company/cctv-news-content Facebook: https://www.facebook.com/NewsContent.CCTVPLUS Twitter: https://twitter.com/CCTV_Plus
Improve hire time and talent quality demo | Business Applications April 2019 Release
 
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Take a look into new Talent capabilities added during Business Applications April 2019 Launch that help you engage customers, empower employees, optimize operations, and transform products. Visit https://aka.ms/dynamics365/talent to learn more and try the Talent application today! Pre-released product disclaimer: Some information relates to pre-released product which may be substantially modified before it’s commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here.
Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
 
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Buy Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management http://www.informit.com/store/product.aspx?isbn=9780132692076 Sharon Taylor provides an overview of her latest book, Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. Learn to get the right IT services, on the right terms, without hassles or overpaying. Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping "captivity" to either internal or external IT providers. Coverage includes • Recognizing what excellent IT service looks like and assessing what you're getting now • Selecting the best IT service providers and services for your needs • Spotting and rectifying trouble with internal or external supplier relationships • Making sure you don't pay for services you don't need • Negotiating services, requirements, levels, price, quality, and delivery • Leveraging ITSM practices without losing focus on the business • Creating business-focused service reports and scorecards that focus on what matters most
Views: 279 OnSoftware