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Five Dimensions of Service Quality
 
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- As consumers, we have all paid businesses for their service in one way or another. Depending on the company, that experience may range from excellent to awful. For my individual project I’ve chosen to focus on the five (5) dimensions of service quality and how the employee climate can affect the quality of a business’ offering. For this video I’ve chosen to highlight the service offered by Emirates Airlines. Disclaimer: I do not own any of the images or footage used in this video!
Views: 18843 leean samaroo
Relationship Between Service Quality & Customer Satisfaction
 
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Service quality and customer satisfaction are not the same thing. Understanding the difference will help you provide them both better. As entrepreneurs, it is our job to find ways to increase our service quality and customer satisfaction. Here are the areas we'll discuss, whether for a successful product or service-based business: 1. Consistency 2. Accessibility 3. Delivery and fulfillment 4. Exceed expectations 5. Request for open feedback Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 589106 Valuetainment
Service Quality I
 
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Views: 5997 Managing Services
Process Improvement: Six Sigma & Kaizen Methodologies
 
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Improve your project processes with these top two methodologies: Six Sigma & Kaizen Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Claim your free 30-day trial of PM Software here: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Project managers are constantly looking for ways to improve the performance of the processes on their projects. That's why, in this brief but compelling video, ProjectManager.com Director Devin Deen shares the key points from the Six Sigma and Kaizen methodologies. See the video,and learn why the Six Sigma methodology and the Kaizen "change for the better" culture are the two most widely used process improvement methodologies for project management, in the world today. Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos Want to see another great video on project management methodologies? Check out Critical Chain Project Management vs. Critical Path. See it here: https://www.youtube.com/watch?v=mpc_FdAt75A
The GAP Model for Service Quality Improvement
 
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http://www.woltersworld.com Ever wonder why your clients are mad at you? The GAP model may be something that can help. It looks at the differences between customer expectations & what firms deliver to those customers. Filmed in Savannah, Georgia, USA Copyright Mark Wolters 2012
Views: 23075 Wolters World
Quality Improvement in Healthcare
 
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Thanks to St. Michael's Hospital http://www.stmichaelshospital.com, Health Quality Ontario http://www.hqontario.ca, and Institute for Healthcare Improvement http://www.ihi.org Check out our new website http://www.evanshealthlab.com/ Follow Dr. Mike for new videos! http://twitter.com/docmikeevans Dr. Mike Evans is a staff physician at St. Michael's Hospital and an Associate Professor of Family Medicine. He is a Scientist at the Li Ka Shing Knowledge Institute and has an endowed Chair in Patient Engagement and Childhood Nutrition at the University of Toronto. Written, Narrated and Produced by Dr. Mike Evans Illustrations by Liisa Sorsa Directed and Photographed by Mark Ellam Produced by Nick De Pencier Editor, David Schmidt Story/Graphic Facilitator, Disa Kauk Production Assistant, Chris Niesing Director of Operations, Mike Heinrich ©2014 Michael Evans and Reframe Health Films Inc.
Views: 287058 DocMikeEvans
Service Quality
 
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This Lecture talks about Service Quality.
Views: 3189 Cec Ugc
Service Quality II
 
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Views: 1154 Managing Services
Service Quality Management
 
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The second video contains information about analytical panels aimed to manage service quality. Discover: - How customer attention and emotions change during one customer-employee interaction; - How the use of different key words and phrases affect the level of customer satisfaction; - Who communicates more effectively with customers At any moment you can watch video recordings of employee-customer dialogues and rectify errors with the employee to improve customer service. Installation of a second microphone allows to separate the customer and the employee speeches and carry out more detailed dialogue analysis. https://heedbook.com
Views: 160 Heedbook
Five Principles of Total Quality Management (TQM) - #109
 
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Business 101: Principles of Management #109 – Five Principles of Total Quality Management (TQM) Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees. Producing quality work (the first time) means quality is built into the processes for producing products or providing services. Employees are trained and empowered to identify problems and fix them right away. Focusing on the customer involves designing products or services that meet or exceed the customer's expectations. Data can be gathered from surveys to measure customer satisfaction. This information is then disseminated to all departments to continually improve products and services. Having a strategic approach to improvement means processes are developed and tested to ensure the product or service's quality. This is a never-ending process that involves everyone from top to bottom, even suppliers and customers themselves. Improving continuously means always analysing the way work is being performed to determine if more effective or efficient ways are possible. Management and employees are always making improvements and striving for excellence. Encouraging mutual respect and teamwork is important because it fosters a single organizational culture of excellence ----------------------------------------------------------------- Presented by: Soumy Nayak | Forever Suspicious Credits: Study.com ----------------------------------------------------------------- Tags: Role of Managers, Productivity, Quality, Profitability, Total quality management, TQM, Producing quality work, Focusing on the customer, Having a strategic approach to improvement, Improving continuously, Encouraging mutual respect and teamwork, TQM principles, Work Inter-Departmentally, What is Total Quality Management, Five Principles of Total Quality Management,
Views: 2476 Forever Suspicious
HOW TO IMPROVE PRODUCT QUALITY? A GUIDE FOR BUSINESS MANAGERS
 
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How to improve product quality? Check out this short video guide for Business Managers. Credits for the article goes to: By Hitesh Bhasin, @marketing91.com Link: https://bit.ly/2M9vbdf If you need help with elevating the Quality standards in your company, go here: https://bit.ly/2t6PCMc For a free PDF Training Calendar, click here: https://bit.ly/2Mn0tMM Music: www.bensound.com Built upon the strong experience in the manufacturing sector, which its founders developed in Sweden during the 90’s global expansion, LEORON evolved into the dominant training institute that offers a comprehensive set of training and development solutions. We’ve gained our reputation of a high-end institute by transferring knowledge across the EMEA region and beyond in all strategic corporate functions, including corporate finance, HR, SCM, operations, engineering, quality management, and more. Today, LEORON Institute is globally recognized as one of the leading providers of US-certified programs and accreditations. At present, we offer certifications from the most notable American institutes and associations, such as ASQ, APICS, IFMA, IACCM, PMI, AFP, CAIA, CISI and much more. LEORON’s mission is to help our worldwide clients increase their competitiveness by improving the competency levels of their employees through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry. Whether our clients are facing difficulties re-organizing their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution. Through powerful content, gamification, and applied learning, we’ve established a great way of building professional skills and competencies. LEORON Training mission is to help corporate clients and government entities worldwide in strengthening the skills, competencies and abilities of their people by providing them with top quality continuous training programs, conducted by unrivalled global experts and implemented by the best event managers in the industry.
Views: 40 LEORON Institute
Quality Control With Products and Services
 
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What is the value of a product or service from the customer's perspective? In the United States, product quality has diminished to very low standards including service work. Its all about selling a service these days and dirty dealing is part of the problem to take advantage of customers, highly unethical but legal.
Views: 184 heavymechanic2
Improving Customer Life Cycle Management with Big Data and IoT
 
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Every day the world gets more competitive --- barriers to entry are low in many industries and with the prevalence of the internet, customers have more options on where to purchase a product or service than ever. To remain competitive companies need to not only provide a product or service but also ensure each customer is given a relevant and personalized experience. Big Data and IoT data can help companies do this! This video shows real world use cases of how companies can use IoT and Big Data to improve the customer experience but also to increase revenues. For more information about how Entrigna can help you with a custom IoT solution, please visit our website at https://entrigna.com or e-mail us at [email protected]
Views: 195 Entrigna
Quality Management - Quality Assurance
 
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Whereas quality control tries to "inspect quality in", quality assurance takes a different approach. It tries to improve all aspects of a business' processes so that quality is "built in".
Views: 48697 tutor2u
Improve quality and efficiency throughout the product’s life cycle with Symetri
 
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Since 1989 we have empowered our customers with the necessary competences and solutions to increase productivity, transform challenges into opportunities and gain competitive advantage. Manufacturing companies acting both globally and locally have managed to become best in class by improving quality and efficiency throughout the product lifecycle resulting in better designs, lower costs and less material used, not to mention shorter lead times, with Symetri as their business partner. Add Symetri to your value chain and let your innovative ideas shape the future.
Views: 173 Symetri
SERVICE QUALITY IN HINDI
 
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THIS VIDEO IS ALL ABOUT SERVICE QUALITY AND DIMENSIONS Service Quality Measures How Well A Service Is Delivered, Compared to Customer Expectations. Businesses That Meet Or Exceed Expectations Are Considered To Have High Service Quality. For Complete Understanding Of Service Quality By "RATERS MODEL" In Next Video Thanks For Watching
Views: 1951 Abhay Pratap Singh
Improve Quality and Efficiency in your Business with Service Lifecycle Management
 
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"Focusing on how you can improve the Service element of your business through the use of technology and process; from Service Engineering and Technical Documentation such as Parts Catalogues, Repair Manuals, Manufacturing Instructions and electrical information through to owner literature and portal solutions - all in a 3D interactive format and all created from your CAD. CAD-IT are experts in the complete service lifecycle of products helping our customers realise a next generation solution which benefits our customers and their clients in quality and efficiency."
Views: 69 CAD-IT UK
Increase Product Quality and Customer Satisfaction
 
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See how you can leverage Visual Quality to: - Improve visibility of communication with customers - Increase auditing team capabilities and communication to other departments - Improve approval processes for production parts and production cycle - Enhance Product Control for visibility in product quality www.earnestassoc.com
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
How to Improve Product Quality - Importing from China
 
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Product quality can make or break your import export business. Learn to select manufacturers with proven quality, and negotiate quality improvements when sampling and importing. http://www.myimportlabel.com.au/start-an-import-business/
Views: 556 Craig Ford
Customer Experience Metrics Will Improve Your Company's Performance
 
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There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance. In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around. Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience. While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers. ------------------------------------ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016. Book: https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=asap_bc?ie=UTF8 Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 8593 Blake Morgan
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 759347 CoachDavidBrownlee
Data analysis to improve service quality and customer satisfaction:suzuki's Group
 
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The Suzuki Laboratory is pursuing a broad range of research based on data analysis. This includes the development of statistical methodologies and applied research on quality control and marketing, as well as statistical quality control. The Suzuki Lab also does investigative research on customer relationship management, consumer behavior analysis, and sports management. Q.One of our projects is to improve customer satisfaction with pro baseball through field surveys. Our students actually do this work at ballparks, by such means as collecting opinions from spectators and conducting questionnaire surveys. By collecting and analyzing this data, we evaluate the quality of services and investigate how satisfied customers are. The first stage of data analysis is simply collecting statistics. Students design questions, then hand out questionnaires at ballparks. The students first of all propose their own hypotheses, so they can design questionnaires to see what sort of things customers want, or what sort of things should be evaluated. The data brought back to the Suzuki Lab then enters the analysis stage. The analysis method used is covariance structure analysis, an advanced form of multivariate analysis. Covariance structure analysis shows how each factor affects the results, and how the factors influence each other. For example, if a team has better fan services, customers are more inclined to support the team, watch it play, and be satisfied overall. Also, the figures show that fan services have a big impact on overall satisfaction, and that they function effectively. Results like these are displayed in graphical forms that can be understood at a glance. This makes it possible to verify, from various perspectives, what constitutes improvements in service quality and customer satisfaction, and what must be done to achieve them. The Suzuki Lab also has partnerships with a variety of businesses, and is steadily getting results through hands-on surveys and analysis. Q.We firmly believe that these results are helpful. In fact, weve actually demonstrated this already. Looking ahead, wed like to continue forming industrial-academic partnerships with businesses, so we can not only make academic contributions, but do research that is relevant to business and has a social impact as well. Data analysis methodologies evolve day by day. The Suzuki Lab makes progress by considering the social environment in which businesses operate.
Product-Centric Service Information Delivered to Improve Quality and Reduce Costs - PTC
 
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http://www.ptc.com/solutions/service-lifecycle-management/technical-information/ Sheila Brennan, Program Manager of Aftermarket and Service Strategies at IDC, briefly discusses the significance of up-to-date, configuration-specific service information in an environment of ever-increasing complexity.
Views: 176 PTC
Improving Customer Service in the Hotel Industry
 
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Ways to improve the customer service provided in your own hotel-- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 12358 Nur Amalina
How to increase yield, improve quality and diversify products for your brewery, sustainably.
 
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Alfa Laval’s proven beer brewing solutions, along with our expertise and knowhow, will help your brewery improve, differentiate and expand. Find out how: https://www.alfalaval.com/brewery
Views: 740 Alfa Laval
Quality Process Assessment - How to Improve Software Quality Beyond Dev and Test
 
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Did you know that defects in your software can originate from your sales and marketing team? I guess you probably had a hunch they did .... But do you also know how to prevent and remove defects originating from your sales and marketing department? At XBOSoft we take a broader view of software quality that incorporates all stages of the software's life cycle, from the initial idea of the application to the customer services reps handling incoming calls from your users. And we have created a methodology to systematically and continuously increase the quality of the software throughout its life cycle: Quality Process Assessment. October 25 we held a webinar in which we explain how XBOSoft's Quality Process Assessment (QPA) can help prevent defects throughout a software products' entire life cycle. This includes phases such as: Sales & Marketing-Product/Project Sponsor (intra-Company software) Product Management (Requirements) Development Quality Assurance Customer Service/Tech Support In this webinar consultants from XBOSoft will share with you their firsthand experiences and you will learn: Arguments for the importance of software quality and the costs of (no) quality How to define software quality How to use this understanding of SW quality to improve in different stages of its life cycle Best practices and small fixes to get results fast
Views: 1174 XBOSoft
Improve Product Quality with PLM - Vergent
 
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PLM Case Study: TDP Corp. Improves Product Quality and Remains Competitive in Tough Economy with Omnify PLM
Views: 231 Omnify Software
Improving Service Quality through Web Performance Monitoring
 
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Moderator: Dave Karow, Senior Product Manager, Keynote Panelists: Dave Wiggins, CTO, DocuVantage Jason Muldoon, VP Product Development, InsideView Vik Chaudhary, VP Product Management and Corporate Development, Keynote
Views: 152 SIIA
7 Quality Control Tools ! 7 QC Tools !! ASK Mechnology !!!
 
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This Video is about all 7 Basic Quality Control Tools, I hope you like this video. 5S' - https://m.youtube.com/watch?v=vmyn0Ytp-T0 Kaizen - https://m.youtube.com/watch?v=k3qi2zPlurI Poka Yoke - https://m.youtube.com/watch?v=VvdX30aaSeE Layout Inspection - https://m.youtube.com/watch?v=cAw126zFYzI Subscribe YouTube Channel - https://www.youtube.com/c/AskMechnology/ Facebook Page - https://www.facebook.com/askmechnology/ Instagram - https://www.instagram.com/askmechnology/ Twitter - https://twitter.com/askmechnology/ KEEP LEARNING KEEP GROWING & BE TECHNICAL SUPPORT & SUBSCRIBE “ASK Mechnology”
Views: 190930 ASK Mechnology
Quality Systems, Models and Theories - Developing a Quality Mission
 
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Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 790 Sorin Dumitrascu
Amazon product listing alerts & optimization - SellerApp Listing Quality Tool - Improve Listing
 
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#Amazon_product_listing optimization tool. Sign up for a free 7-day trial - https://dashboard.sellerapp.com/register/ Sellers face a huge challenge to survive in the Amazonian jungle. You’ll have to come with a good strategy and play the best game to tackle the ever-growing fierce competition from other sellers. There is one trick that most successful Amazon sellers follow. Know the Amazon’s strategies well and shift your game to rank the best for the factors that Amazon considers to weigh your rank. Amazon product listings play a big role in a profitable and successful Amazon business. Amazon is pretty set regarding how your product listing is pieced together and what limitations you have. SellerApp Amazon listing quality checker is a useful and a totally free tool that gives you an insight of where you are and the areas that need improvement for Amazon listing optimization. You can also use the Amazon listing quality tool to understand the listing quality of competitor products. HOW TO OPTIMIZE AMAZON LISTINGS FOR BETTER SALES? 6 important sections to focus on an optimal product listing, for both Amazon’s algorithm as well as the shopper who looks into your product page. Amazon optimization requires you to focus on the on-page optimization for the algorithm, advertisements, social networking campaigns, can fetch you good traffic from outside. Product Title - Use all the allowed character limit for product titles. Write titles that include all your long tail keywords for Amazon search optimization at the same time make it readable so that a user understands the title and clicks on it. Product Images - Visuals are always better. Images have a direct impact on the user. They are huge converters. Amazon allows you to put 9 images on the product page. Use all of them. Professional HD product pictures on a white background are a must these days. However, also ensure that you do add some pictures that show your product in action. Have images with 1000 pixels either on height or width. It lets Amazon’s zoom to function properly. #Product_features, bullet point form - Fill all the keywords that you could not get the product title here. Ensure you stay within the prescribed maximum character limit. These bullet points should include all the features that differentiate your product from the competitors. Keep the sentences short yet descriptive. This section should have the clear answer to ‘Why should I buy your product?’ #Product_Description - There will still be many keywords which you couldn’t get the product features. Though they have a lesser weight in comparison to the other sections, descriptions are still important. The product description can capture a shoppers interest regarding the product listing. If your product requires a manual or a to-use guide, ensure that you include it as well. Reviews - Reviews are a social proof of the quality of your product and your services. Online shoppers rely a lot on product reviews for their buying decisions. Reviews can be a little hard to get especially for small time sellers. You can run an automated e-mail service and request your customers to write reviews for you. Try opting for Amazon offered services like Amazon Early Reviewer program, Amazon Vine program, etc. for getting those early reviews. You can also make use of a third party review help service Ratings - Reviews fuel ratings. If your product has 4 or 5-star ratings, then it means your product is doing really well. If you have trouble in increasing your ratings, you must look into these points. Increase the number of reviewers for your product. Try and resolve the major complaints that most people have for your product. Above all, offer a good quality product that will make people suggest your product to others and come back to buy your product. Whether you are a seasoned seller or a new seller, I hope you could find valuable tips and points for your Amazon optimization. SellerApp data platform rigorously analyzes data, employs advanced artificial intelligence and machine learning algorithms for improving sales for sellers. #amazonoptimsation #sellerapptraining #amazonproductlisting #improveamazonlisting #amazonlistingquality Visit our website - https://www.sellerapp.com Check out our other channels for more info Facebook - https://www.facebook.com/sellerapp/ Twitter - https://twitter.com/SellerApp_Inc Instagram - https://www.instagram.com/sellerapp.inc/ GooglePlus - https://plus.google.com/117332447925516194539 LinkedIn - https://www.linkedin.com/company-beta/13248603/
Views: 271 SellerApp
CSC Delivering Quality Services and Improving IT Efficiency
 
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CSC Tools Developer for Remote Management Services Stephen Comoletti discusses how EMC Smarts Service Assurance Suite's automated discovery, root-cause analysis, and ease of deployment helps CSC improve the quality of services they deliver to customers by enhancing the efficiency and effectiveness of its IT operations team.
Views: 527 Dell EMC
Cox Business helps improve quality of business services
 
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McQuade's Ace Hardware is a family owned business in Westerly, Rhode Island. They were experiencing poor quality phone service and slow Internet speeds. Since switching to Cox Business Internet and Cox Business IP Centrex service, they've enjoyed managing their calls more efficiently, faster/more consistent Internet speed and overall savings! Mark also likes partnering with another family owned business.
Views: 1180 Cox Business
Shino Furnishings company Video
 
04:59
Shino Home Furnishings has been specialized in metal furniture for near 20 years in middle and top market overseas. Through continuously expanding business and improving service quality , our product lines have been diversified to Stainless Steel in Mirror Finish, in Hairline Finish ,in PVD plating Finish and in wood grain finish, etc.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Improve Product Quality and Time to Market by Optimizing Time-Dependent Process Modeling
 
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Multivariate analysis benefits and best practices for batch modeling and monitoring: Variability of raw materials and intermediate products is a common problem in many industries, in particular in life sciences, and this remains a factor that must be accommodated in the various unit operations (process steps) to ensure a consistent product quality. In addition to variability of inputs, monitoring a batch process with several phases or varying duration is a key challenge for establishing model predictive control. Combining these challenges with the regulatory constraints, many organizations are experiencing strains on the effectiveness of product development and ultimately it is impacting time to market. By using a multivariate approach we are able to monitor and model many parameters at the same time. Accordingly, the batch trajectories can be developed from advanced sensors such as spectrometers of different types to fully benefit from the resolution and sensitivity of these. By default the operational time in bioprocesses varies, and often there are different phases. Both in terms of mapping of the operational time to relative time and also for phase transitions this new batch modeling tool has proven effective. The method estimates the batch trajectory and confidence intervals in relative time and; Removes dependence of the process time axis Allows visualization of how the process evolves independent of sampling rate Enables plot of individual variables in relative time This innovative approach will provide new opportunities to improve quality, and serve to build greater confidence in the market for your products. We will share the most relevant cases where assumption-free modeling of time-dependent process has proven to substantially enhance early fault detection and thus improved process and product quality. Register for this webinar to gain insight in an innovative approach that will help you proactively address challenges in product development, in real-time manufacturing scenarios as well as in the quality control phase of the product.
Views: 268 Camo Analytics
5 Ways to Improve IT Service Delivery While Reducing Cost
 
47:02
ITSM Costs & Vendors Resources: https://resourcecenter.sunviewsoftware.com/itsm-costs-vendors For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship. Join Stephen Mann, ITSM expert with ITSM.tools, and Jaime Spector, product marketing manager for SunView Software, as they offer practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to the business.
Views: 29 SunView Software
Quality Systems, Models and Theories - Implementing a Quality Plan
 
06:43
Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 2001 Sorin Dumitrascu
Sales Motivational Video Sales Training & Techniques in Hindi by Vivek Bindra
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Sales Motivational Video in Hindi by Vivek Bindra This video discusses in detail the basics, the intermediaries and nuances of selling. Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. In this video he discusses at length, the FABing techniques, and its distinct advantages. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales.This video talks about the spiritual, mental, physical and intellectual levels of communication. This video also focuses on connect, convey and convince theory and either helping to solve a customers problems or help him achieve his goals. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills in Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east. sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques.
Quality Systems, Models and Theories - The Quality Plan
 
06:42
Full Course: https://www.udemy.com/quality-systems-models-and-practice/?couponCode=BLL698 This Quality Systems, Models and Theory course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory. You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness. Quality Practice Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service. Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement. Quality Systems ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits. TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services. Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable. Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theory, than this course is for you. Thank you for your attention and see you in the course!
Views: 206 Sorin Dumitrascu
product quality and advertisement
 
04:57
-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 610 Marianne Elizabeth

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